销售服务条款

销售服务条款

销售服务条款(以下简称“条款”)定义了法国艺程(Artventures France)的权力和义务责任。法国艺程总部位于大巴黎95省维亚尔姆市巴黎大街105号(105 rue de Paris 95270 Viarmes France)
企业和工商户注册号: Pontoise 818 327 504。
主营业务代码: 4939 B(以下简称“组织者”(即法国艺程)向其"客户"在组织旅游活动的框架内销售其网站上www.artventures-paris.comt提供的旅游产品)。

在线预订

如需在线预订,客户需要满足以下条件:

  • 选择您希望预订的服务,
  • 填写完成我们的顾客信息登记表格,
  • 检查信息无误后确认您的订单(身份证明和选择的服务,价格,条款),
  • 点击“确认”按钮并接受本条款,
  • 在规定的条件下支付订单。

为了确定订单,客户需要支付订单总额或订单总额的30%作为押金。

余额须在旅游行程开始前3周内支付。

所有的数据和注册确认的信息将是交易的证明。我们在收到客户的付款后,会通过电子邮件向客户确认订单成功的消息和订单摘要。我们的邮件会发送到客户在我们网站上预定产品时指定的邮箱地址中,如果客户未收到上述两封电子邮件中的任何一封,请通过邮件联系我们的销售服务部们: contact@artventures-paris.com

然而,出于合法理由,特别是在以下任一假设情况成立时,组织者保留其拒绝接受客户订单的权力:

  • 订单与本协议不一致;
  • 由于若干严肃和合理的因素而造成订单具有欺诈嫌疑。

其它预定方式

  • 电话法国01 34 09 06 58; 国外+ 33 1 34 09 06 58 。星期一至星期五的09:00-18:00(法国时间 )。
  • 传真:法国09 71 70 34 90;  国外+33 9 71 70 34 90 
  • 电子邮件:contact@artventures-paris.com
  • 邮寄地址:105, rue of Paris 95270 Viarmes - France

更改订单

客户必须通过书面形式告知我们以改变旅游路线或订单的细节。在未经组织者确认的情况下,客户更改订单所造成的费用由自己承担,且没有权利申请补偿因此而没有享受到的服务。

价格 - 支付

  • 法国艺程官网上列出的价格以欧元为单位,价格中已包含所有税金和只适用于预定当日的增值税。组织者保留随时更改其网站上产品和服务价格的权利,客户在预定产品和服务当日网站上列出的价格是唯一适用于客户的价格。
  • 价格有效期为2018年3月1日至2019年2月28日。
  • 价格包含交通运输费,保险,通行费,停车费和执证导游的服务费(导游语言: 中文,英文,西班牙文,意大利文......)。
  • 价格不包括餐饮费,博物馆、花园和建筑的入场费(行程中指明包含的情况除外)。

付款可以通过VISA卡,MASTER卡,Swift转账或欧元支票进行。

如果银行拒绝预约付款,则订单不予确认,我们将立即通过电子邮件通知客户。

在官网通过安全支付平台“Sogénactif”进行支付(“Sogénactif”是网上担保支付的专业平台)。

取消订单

如果客户需要取消订单,每个订单可能会被征收相应的费用:

取消预订服务的费用,不包含酒店住宿费 :

  • 行程出发前21天内:订单总额的 30%
  • 行程出发前7天内:订单总额的50%
  • 行程出发前48小时内:订单总额。

取消预定旅游套餐的费用,包含酒店住宿费:

  • 出发前45至31天内:套餐总额的30%。
  • 出发前30天至15天内:套餐总额的50%。
  • 出发前14至7天内:套餐总额的75%。
  • 出发前不到7天内:套餐总额

客户必须以书面形式通知我们取消订单,即通过电子邮件发送取消订单请求至:contact@artventures-paris.com或传真:+33(0)9 71 70 34 90 。

如果客户希望我们重新安排他的旅游行程,则取消订单时只有押金会被扣留。

客户缺席: 在没有事先通知我们和不能提供任何合理缺席的理由(飞机或火车延误,医疗理由,监督......)的情况下,客户没有在合同里指定提供服务的会面(或迎接)时间和地点出现,条款视客户主动放弃订单,服务完全到期。

在不会涉及足够参与者(客户)的情况下,我们保留在旅游团体出发前21天之内取消旅游行程的权利,客户不得要求任何赔偿,其已经支付的款项将立即得到报销。

针对旅游套餐的特殊条款:

只有我们在巴黎的办公室接收到您签署的完整的预订表格(表格中应包含您的有效银行卡号码)/或者您签署的预定表格和电汇付款/或者在线登记表格和付款后,我们才会预订您的行程。

定金:

在预定时支付产品和服务总额的30%, 余额应在旅游行程开始前30天内支付。在距离行程开始前30天内提交的订单需要提前支付全额。

儿童折扣:

当12岁以下的儿童和其父母共享酒店房间时,客户在预定旅游行程时将会享受我们提供的儿童专享折扣。

旅游计划行程:

由于顾客团体的偏好以及与我们合作酒店的地理位置的不同,订单中计划行程的顺序和内容有可能会被修改。

取消订单:

所有取消订单的请求必须以书面形式通知给我们(通过电子邮件或传真)。

取消订单的费用:

  • 旅程开始前45至31天内:订单总额的30%
  • 旅程开始前30至15天内:订单总额的50%。
  • 旅程开始前14至7天内:订单总额的75%。
  • 旅程开始前不到7天内:不可退款。

如果客户希望我们重新安排他的旅游行程,则取消订单时只有押金会被扣留。

责任声明:

组织者负责保证旅游行程的顺利进行和实施,但不对由于天灾、 不可抗力或第三方行为等因素造成的结果负责。

行程中提及的所有价格,时间表,路线可能会在没有预先通报客户的情况下被修改。如果情况需要且为了客户的利益考虑,组织者保留随时修改路线和行程的权利。
旅游行程计划因此只作为参考给出, 但为了所有人的利益,行程计划会被最大可能地尊重。

由于不可抗力、天灾、第三方行为以及与条款规定利益无关的因素,而导致组织者不得不修改全部或部分旅游行程计划时,客户将只收到组织者未提供和未更换的服务的退款,其中不包括任何损害或利益赔偿费。

客户负责保管其私人行李并有必要为其贴上行李标签。
对于顾客遗留或忘记在车内的个人物品,法国艺程不承担任何责任。

应用法律

本协议受法国法律管辖。如有诉讼,双方承诺尽一切努力以友好的方式解决分歧。 任何与销售服务条款的解释或执行事项有关的诉讼都将由蓬图瓦兹法院(Pontoise Court)仲裁。

组织者的身份:

公司名称/名牌: Artventures France (中文:法国艺程)
法律地位: 有限责任公司
企业和工商户注册号: Pontoise 818 327 504
主营业务代码: 4939 B
总经理姓: Jordan
总经理名: Didier
公司总部 : 105 rue de Paris
邮政编码: 95270
城市: Viarmes
国家: France(法国)
电话: (+33)1 3409 0658
传真: (+33)9 7170 3490
电子邮件: contact@artventures-paris.com

公共道路交通执照号: no2016/11/0001941
保险公司:Groupama
法国旅游展署(Atout France)的注册号:IM095160002
财务担保:Groupama Credit Insurance 8-10 rue d'Astorg 75008 Paris
责任保险:Generali IARD,2,rue Pillet-Will 75009 Paris

  • 巴黎旅游局成员
  • 法国旅游发展署成员
  • F.N.G.I.C (法国国家口译导游和导游讲解员联盟成员)

General sales conditions

The General Sales Conditions (hereinafter - the ‘Agreement’) describe the rights and obligations of Artventures France, company headquartered at 105 rue de Paris 95270 Viarmes France - R.C.S Pontoise 818 327 504. APE 4939 B hereinafter referred to as 'the Organizer' and his ‘Client’ in the framework of the Organization of Travel and Sojourns for sales made from the Website: www.artventures-paris.com.

Booking online

To make a reservation online, the Client, must have:

  • Selected the services he wishes to book
  • Completed and validated a registration form on which he will have indicated all his details
  • Validated his reservation after he has checked it, (identification and selection of the services, prices, terms),
  • Accepted the present Agreement by clicking on the button "Valid".
  • Made the payment under the conditions laid

The booking is confirmed upon receipt of full payment or by payment of a 30% deposit.

The balance is requested 3 weeks before the services.

All data and registered confirmation will be worth proof of the transaction. The Organizer will acknowledge its reception and communicate by electronic mail the validation of the order registered, as well as a summary. These emails are sent to the email address indicated by the Client during his booking on the Website. If a Client does not receive one of the two aforementioned emails, it is recommended to make contact with our Customer service at Artventures Paris by email: contact@artventures-paris.com

The Organizer however reserves the right not to validate the booking of a Client for any legitimate reason, especially in the hypothesis where:

  • It would be inconsistent with this Agreement;
  • Several serious and concordant elements would weigh a suspicion of fraud on the order.

The booking can also be forwarded

  • By phone: 01 34 09 06 58 from France or + 33 1 34 09 06 58 from abroad. Monday to Friday from 09:00 to 18:00 (France local time zone)
  • By fax: 09 71 70 34 90 from France or +33 9 71 70 34 90 from abroad
  • By e-mail: contact@artventures-paris.com
  • By mail: 105, rue of Paris 95270 Viarmes - France

Changes in the booking

The Client can change the course or details of his reservation only with a written consent of the Organizer. Expenses due to unconfirmed modifications would remain entirely at his charge without being entitled to claim reimbursement of services that he would not have been provided due to these changes.

Prices – payments

  • The prices listed on the Website are in euro, all taxes included and taking in account the VAT applicable on the day of the order. The Organizer reserves the right to modify its prices at any time, being however understood that the prices listed on the Website on the day of the booking will be the only one applicable to the Client.
  • Prices are valid from March 1st 2018 until February 28th 2019.
  • Prices include transport, insurance, tolls, parking, and the services of a licensed Guide-lecturer (in French, English, Spanish other languages available upon request).
  • Prices do not include meals, entrance fees to the museums, gardens and monuments (except when mentioned).

Payments can be made by card VISA, MASTER, Swift transfer or checks in euros.

If the bank refuses the payment for the reservation, it will then not be confirmed, the Organizer will then forthwith notify the Client by e-mail.

Online payments on the Website are made via the secured payment platform 'Sogénactif', specialist of secured payment online.

Cancellation

In case of cancellation by the Client, penalties may apply in the following charges per reservation:

Cancellation of reservation for services not including hotels nights:

  • Less than 21 days before departure: 30% of the price of the tour.
  • Less than 7 days before departure: 50% of the price for the tour.
  • Less than 48 h: 100% (the tour is fully due)

Cancellation of reservation for packages including hotel nights:

  • From 45 to 31 days prior to departure: 30% of the package price.
  • Between 30 and 15 days before departure: 50% of the package price.
  • Between 14 and 7 days prior to departure: 75% the price of the package.
  • Less than 7 days before departure: 100% of the package price

Cancellation must arrive in writing to our office by email to: contact@artventures-paris.com or fax: +33 (0)9 71 70 34 90

If the Client reschedules his tour, the cancellation will be held to the deposit only.

In case of ‘NO SHOW’ : if the client is without prior notice, not present for any reason (plane or train delay, medical reason, oversight …) at the specified meeting or ‘pick-up’ time and place to be provided with our services, the services are then fully due.

The Organizer reserves himself the right to cancel a group departure that would not involve enough participants, at the latest 21 days prior to departure without that any compensation can be claimed by the Client. The reimbursement of the sums already paid will be made immediately.

Special conditions for packages

The reception to our office in Paris of your completed and signed booking form with your credit card number or your signed booking form and the reception of a wire payment, or your registration and payment online, will book your tour.

Deposit:

30% upon reservation. The balance is due 30 days prior to the commencement of the tour. Full payment in advance is required to hold reservations made within 30 days from commencement of the tour

Child discount:

We can offer child discount on our packages for children under 12 years old when they share their parents’ bedroom. This special price will be given when you chose the day of your tour.

Programs:

The order and the content of the programs are subject to modifications depending on the group preferences and on the different locations of the hotels we work with.

Cancellation:

All requests for cancellations must be made in writing to the company (e-mail or fax).

Cancellation fees:

  • 45 to 31 days prior to the commencement of the tour: 30%.
  • 30 to 15 days prior to the commencement of the tour: 50%.
  • 14 to 7 days prior to the commencement of the tour: 75%.
  • Less than 7 days: the tour is non-refundable.

If you reschedule your tour, the cancellation will be held to the deposit only.

Responsibility

The Organizer is responsible for the good conduct of the tours and visits but it can’t be held responsible for acts of God, force majeure causes or acts of third parties.

All prices, schedules, routes mentioned in the program may be modified without prior notice. The Organizer reserves the right, if the circumstances so require and in the interest of Clients, to modify at any time the routes and programs.

Schedules are thus given as indication; they will be respected to the possible extent, in the interest of all. Where the Organizer would be obliged to modify all or part of his program, due to force majeure, acts of God or acts of third parties unrelated to the provision of benefits under the Contract, the Client will only receive full reimbursement of the amounts corresponding to the services not provided and not replaced excluding any damages or interest.

The simple reimbursement of the sum paid declines the Organizer of any commitment and exempts him from any compensation.

Luggage remains under the responsibility of the Clients. It is necessary to provide them with a luggage tag.

Artventures cannot be held responsible for personal belongings left or forgotten in the vehicle.

Applicable law

The present Agreement is governed by French law. In case of litigation, the parties undertake to make every effort to settle their differences amicably. Any litigation related to interpretation or execution of the General Sales Conditions is a matter for arbitration of the Pontoise Court.

Identfication

  • Legal status: SARL
  • Company name / Brand: Artventures France
  • R.C.S: Pontoise 818 327 504
  • APE: 4939B.
  • General Manager Name: Jordan
  • General Manager First name: Didier
  • Headquarter: 105 rue de Paris
  • Post code: 95270
  • City: Viarmes
  • Country: France
  • Tel: (33)1 3409 0658
  • Fax: (33)9 7170 3490
  • E-mail: contact@artventures-paris.com

Artventures Paris is holder of a Public Road Transportation License no2016/11/0001941

Insurance: Groupama.

Artventures Paris is "Operator of Travel and of Sojourns" registered with Atout France (the French Government Tourism Development Agency) under the number: IM095160002.

Financial guarantee: Groupama Assurance-Crédit 8-10 rue d'Astorg 75008 Paris.

Liability insurance: Generali IARD, 2, rue Pillet-Will 75009 Paris.

  • Member of the Paris Tourist Office
  • Member of the French Government Tourist Office
  • Membre of F.N.G.I.C (French National Federation of Tourist Guides and Lecturers)